企業(yè)級的電話錄音管理系統(tǒng)能夠帶來哪些特點？

1).基本功能：提供基本的錄音、監(jiān)聽、查詢、回放、自動留言(可選)功能

1) basic functions: provide basic recording, monitoring, query, playback, automatic message (optional) function.

2).可靠性、穩(wěn)定性： 能適應(yīng)大量的并發(fā)多路(100路以上)同時錄音，長時間(7×24小時〕不間斷運行的需要而不停機。

2) Reliability and stability: can adapt to a large number of concurrent multi-channel (more than 100 channels) at the same time recording, long-term (7 *24 hours) uninterrupted operation needs and stop.

3).可維護性、可操作性： 系統(tǒng)易于操作管理，無需安裝維護升級大量的客戶端軟件，網(wǎng)絡(luò)查詢使用，設(shè)計界面人性化，軟件體系架構(gòu)符合技術(shù)發(fā)展趨勢。

3) Maintainability and operability: the system is easy to operate and manage, no need to install and upgrade a large number of client software, network query, user-friendly interface design, software architecture in line with the development trend of technology.

4).可擴展性： 改變系統(tǒng)體系架構(gòu)或進行硬件升級時，不會對目前運行的系統(tǒng)產(chǎn)生大的沖擊，軟件功能更能方便擴充。

4) Scalability: When changing the system architecture or upgrading the hardware, it will not have a major impact on the current running system, and the software functions will be more convenient to expand.

5).性能和容量： 當有大量的并發(fā)操作如錄音、查詢、回放時，系統(tǒng)運行性能不會降低。

5) Performance and capacity: When there are a large number of concurrent operations such as recording, query, playback, the system performance will not decrease.

6).可重用性： 系統(tǒng)可以與客戶的其它業(yè)務(wù)系統(tǒng)互聯(lián)互通，功能可以被重用，不僅僅為錄音本身而用，錄音的數(shù)據(jù)可以被繼續(xù)利用能真正成為企業(yè)的資產(chǎn)。

6) Reusability: The system can be interconnected with other business systems of customers, and functions can be reused, not only for recording itself, but also for recording data that can continue to be used to truly become an asset of the enterprise.

7).錄音播放： 這是一個很重要的技術(shù)點，小靈呼的錄音播放是完全基于網(wǎng)絡(luò)應(yīng)用的以流媒體方式實現(xiàn)，即使是體積很大的錄音文件也只需等待2～3秒便可播放。而市場上相當多的錄音軟件在播放錄音時，是以文件查找后播放的方式，等待時間長，管理不方便。

7) Recording and playback: This is a very important technical point, PHS recording and playback is entirely based on network applications in the form of streaming media, even if the volume of the recording file is only waiting for 2-3 seconds to play. However, quite a lot of recording software on the market plays the recording in the way of playing after file search, which has long waiting time and inconvenient management.

8).性：包含一定強度的用戶登錄認證，密碼/密鑰不應(yīng)該是明文，應(yīng)該使用加密強度較高的算法如3DES或SHA或MD5這類強度的加密算法。用戶權(quán)限認證－功能權(quán)限認證：不同的操作員有不同角色，而不同的角色有對系統(tǒng)各菜單有不同的使用權(quán)限。用戶權(quán)限認證－數(shù)據(jù)權(quán)限認證：不同的操作員根據(jù)其組織層次關(guān)系的不同(組長、組員、部門經(jīng)理等〕所訪問的數(shù)據(jù)是不一樣的。

8) Security: Users with a certain degree of security should be logged in to authenticate. The password/key should not be plaintext, but should be encrypted using stronger algorithms such as 3DES or SHA or MD5. User Authentication - Functional Authentication: Different operators have different roles, and different roles have different permissions on the menus of the system. User Rights Authentication - Data Rights Authentication: Different operators access different data according to their organizational hierarchy (group leader, group member, Department manager, etc.).

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