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呼叫中心系統(tǒng)的功能及模式
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2018-03-26 17:52:46
現(xiàn)代呼叫中心已經(jīng)涉及到了計(jì)算機(jī)技術(shù)、計(jì)算機(jī)電話集成技術(shù)、數(shù)據(jù)倉(cāng)庫(kù)技術(shù)、客戶關(guān)系管理技術(shù)、交換機(jī)通訊技術(shù)、企業(yè)ERP技術(shù)和企業(yè)管理、項(xiàng)目管理、團(tuán)隊(duì)管理等諸多方面的內(nèi)容。它已經(jīng)成為一個(gè)統(tǒng)一、的服務(wù)工作平臺(tái)，采用統(tǒng)一的標(biāo)準(zhǔn)服務(wù)界面，為用戶提供系統(tǒng)化、智能化、個(gè)性化、人性化的服務(wù)。
The modern call center has involved many aspects such as computer technology, computer telephony integration technology, data warehouse technology, customer relationship management technology, switch communication technology, enterprise ERP technology and enterprise management, project management, team management and many other aspects. It has become a unified and efficient service platform. It adopts unified standard service interface to provide users with systematic, intelligent, personalized and humanized services.
濟(jì)南呼叫中心系統(tǒng)的特點(diǎn)是接聽(tīng)服務(wù)對(duì)象來(lái)電，為服務(wù)對(duì)象提供一系列的服務(wù)與支持，例如在IT行業(yè)中的技術(shù)支持中心，保險(xiǎn)行業(yè)中的電話理賠中心等。而電話呼出型呼叫中心一般說(shuō)來(lái)，以從事市場(chǎng)營(yíng)銷(xiāo)和電話銷(xiāo)售活動(dòng)為主，是企業(yè)的利潤(rùn)中心。
The call center system in Ji'nan is characterized by receiving calls from service objects, providing a series of services and support for service objects, such as technology support center in IT industry, telephone compensation center in the insurance industry, etc. And call out call center generally speaking, in order to engage in marketing and telephone sales activities, is the profit center of the enterprise.
呼叫中心就是在一個(gè)相對(duì)集中的場(chǎng)所，由一批服務(wù)人員組成的服務(wù)機(jī)構(gòu)，通常利用計(jì)算機(jī)通訊技術(shù)，處理來(lái)自企業(yè)、服務(wù)對(duì)象的電話垂詢，尤其具備同時(shí)處理大量來(lái)話的能力，還具備主叫號(hào)碼顯示，可將來(lái)電自動(dòng)分配給具備相應(yīng)技能的人員處理，并能記錄和儲(chǔ)存所有來(lái)話信息。
The call center is in a relatively centralized place, service mechanism composed of a number of service personnel, usually by computer communication technology, processing enterprises, from the service object call us, especially the ability to handle large amounts to words, but also have the calling number display, calls can be automatically assigned to qualified officers, and can record and store all incoming information.
以上的介紹，您了解了嗎？如果您有不明白的地方，歡迎您的致電，我們?yōu)槟榻B，歡迎您的蒞臨參觀哦。
Do you know the above introduction? If you do not understand the place, welcome your call, we would like to introduce you in an all-round way, welcome to visit you.
