電話(huà)營(yíng)銷(xiāo)系統(tǒng)兩種主要的方法

Ji'nan telephone marketing system uses this formula to calculate the number of people who need to meet the level of service goals and the number of trunks. When given the number of employees and the number of incoming calls, these formulas can be used to calculate the probability of the delay in answering the call.

什么是計(jì)算機(jī)模擬呢?很多人都對(duì)天氣預(yù)報(bào)很熟悉吧，其實(shí)預(yù)報(bào)出來(lái)的天氣狀況就是通過(guò)計(jì)算機(jī)模擬出來(lái)的。計(jì)算機(jī)程序模擬呼叫中心的隨機(jī)來(lái)話(huà)量、隊(duì)列情況、路由策略、人員排班、甚突發(fā)事件等情況，然后給出某種設(shè)定情況或者情況下的參考值，以及對(duì)某項(xiàng)參數(shù)的改變所帶來(lái)的關(guān)聯(lián)變化。

What is computer simulation? A lot of people are familiar with the weather forecast, in fact, the weather forecast is simulated by computer. Random quantity, queue, call routing strategy, staff scheduling, even emergency situation simulation computer program of call center, and then gives a set or the best condition of the reference value, and a parameter change related to change.

計(jì)算機(jī)模擬程序會(huì)把呼叫中心的來(lái)電過(guò)程濃縮到一個(gè)很短的時(shí)間段，結(jié)合實(shí)際坐席中繼線(xiàn)組合、來(lái)話(huà)量等參數(shù)，濟(jì)南電話(huà)營(yíng)銷(xiāo)系統(tǒng)通過(guò)在計(jì)算機(jī)存儲(chǔ)器中建立一個(gè)虛擬呼叫中心來(lái)模擬隨機(jī)呼入的來(lái)話(huà)、坐席的應(yīng)答、隊(duì)列、溢出、忙音、放棄等情況。

Computer simulation program will call center calls a day to concentrate during a very short period of time, combined with the actual table trunk line combination, the incoming parameters, Ji'nan telephone marketing system through the establishment of a virtual call center to simulate the word, they answer, queue, overflow, busy tone, give up so with the incoming machine in a computer memory.

我們以?xún)?yōu)良的產(chǎn)品，的服務(wù)，可靠的信譽(yù)，為您的事業(yè)成功助一臂之力，竭誠(chéng)歡迎各界同仁惠顧洽談業(yè)務(wù)！

We have a good product, perfect service, reliable reputation, to help your career success, and sincerely welcome all walks of life Tongren negotiate business!