關(guān)于我們
呼叫中心系統(tǒng)在企業(yè)中的應(yīng)用價(jià)值
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2017-11-13 16:47:51
濟(jì)南呼叫中心系統(tǒng)作為新一代的客服中心，其出現(xiàn)的目的是通過(guò)更為的技術(shù)手段，為客戶提供方便、、便捷的服務(wù)和暢通的、雙向的溝通服務(wù)，滿足日益增長(zhǎng)的客戶服務(wù)需求，使企業(yè)在激烈的市場(chǎng)競(jìng)爭(zhēng)中處于有利地位，為企業(yè)帶來(lái)更大的效益。
Ji'nan call center system as a new generation of customer service center, which is founded by more advanced technology, to provide convenient, efficient and convenient services and open, two-way communication service for customers, to meet the growing customer demand for services, so that enterprises in a favorable position in the fierce competition in the market. Bring greater benefits for the enterprise.
售后呼叫中心往往是為客戶服務(wù)的，濟(jì)南呼叫中心系統(tǒng)在服務(wù)中提供的勞動(dòng)和價(jià)值是無(wú)形的，無(wú)法獲得確切和可以計(jì)算的服務(wù)收入，呼叫中心在企業(yè)中通常都是不受重視的。
After sale call center is often free of charge for customers, the labor and value of Ji'nan call center system in service is invisible, unable to obtain exact and calculated service revenue, call center is usually ignored in the enterprise.
通過(guò)計(jì)算為客戶提供的服務(wù)給產(chǎn)品帶來(lái)的附加價(jià)值，從所提供的售后服務(wù)中獲得。在價(jià)格競(jìng)爭(zhēng)激烈的市場(chǎng)中，售后服務(wù)的價(jià)值往往無(wú)法在產(chǎn)品的價(jià)格中體現(xiàn)，這一方面使得產(chǎn)品的服務(wù)品質(zhì)降低，另一方面使企業(yè)對(duì)客戶服務(wù)中心的投入減少，要保證企業(yè)呼叫中心的生存和發(fā)展，客戶服務(wù)中心必須能夠展現(xiàn)出直接實(shí)現(xiàn)其服務(wù)價(jià)值的服務(wù)類型。
By calculating the value added to the service provided by the customer, it is obtained from the after-sale service provided. In the fierce price competition in the market, customer service service value cannot be reflected in the price of the product, which makes the product service quality is reduced, on the other hand, causes the enterprise to the customer service center to reduce investment, to ensure the survival and development of enterprise call center, customer service center must be able to show the type of service directly to realize the value of service.
濟(jì)南呼叫中心系統(tǒng)作為企業(yè)客戶關(guān)系管理系統(tǒng)中的樞紐和執(zhí)行者，在對(duì)改善企業(yè)的客戶關(guān)系中處于主導(dǎo)地位。提升呼叫中心在客戶關(guān)系管理系統(tǒng)中的地位需要做好以下幾方面的工作：
Ji'nan call center system, as the hub and executor of the enterprise customer relationship management system, plays a leading role in improving the customer relationship of the enterprise. In order to improve the status of call center in customer relationship management system, it is necessary to do the following work:
1、加強(qiáng)客戶資料的整理收集工作，建立完整、及時(shí)更新的客戶信息數(shù)據(jù)庫(kù)；
1, strengthen the collection and collection of customer information, establish a complete, timely update customer information database;
2、做好客戶行為分析工作，為企業(yè)的經(jīng)營(yíng)活動(dòng)提供信息支持；
2, do a good job of customer behavior analysis, to provide information support for business activities;
3、利用客戶數(shù)據(jù)庫(kù)做好客戶個(gè)性化服務(wù)工作；
3, use customer database to do personalized customer service work;
4、濟(jì)南呼叫中心系統(tǒng)利用客戶數(shù)據(jù)庫(kù)，對(duì)企業(yè)的研發(fā)部門(mén)、服務(wù)部門(mén)提供支持。
4, Ji'nan call center system using customer database, the enterprise R & D department, service department to provide support.
如有需要，歡迎新老客戶前來(lái)選購(gòu)！我們本著質(zhì)優(yōu)價(jià)廉的宗旨來(lái)為您提供產(chǎn)品和服務(wù)。真誠(chéng)期待與您合作！
If necessary, welcome new and old customers to come to buy! We are in line with the purpose of quality and cheap to provide you with products and services. Sincerely look forward to working with you!
Ji'nan call center system as a new generation of customer service center, which is founded by more advanced technology, to provide convenient, efficient and convenient services and open, two-way communication service for customers, to meet the growing customer demand for services, so that enterprises in a favorable position in the fierce competition in the market. Bring greater benefits for the enterprise.
售后呼叫中心往往是為客戶服務(wù)的，濟(jì)南呼叫中心系統(tǒng)在服務(wù)中提供的勞動(dòng)和價(jià)值是無(wú)形的，無(wú)法獲得確切和可以計(jì)算的服務(wù)收入，呼叫中心在企業(yè)中通常都是不受重視的。
After sale call center is often free of charge for customers, the labor and value of Ji'nan call center system in service is invisible, unable to obtain exact and calculated service revenue, call center is usually ignored in the enterprise.
通過(guò)計(jì)算為客戶提供的服務(wù)給產(chǎn)品帶來(lái)的附加價(jià)值，從所提供的售后服務(wù)中獲得。在價(jià)格競(jìng)爭(zhēng)激烈的市場(chǎng)中，售后服務(wù)的價(jià)值往往無(wú)法在產(chǎn)品的價(jià)格中體現(xiàn)，這一方面使得產(chǎn)品的服務(wù)品質(zhì)降低，另一方面使企業(yè)對(duì)客戶服務(wù)中心的投入減少，要保證企業(yè)呼叫中心的生存和發(fā)展，客戶服務(wù)中心必須能夠展現(xiàn)出直接實(shí)現(xiàn)其服務(wù)價(jià)值的服務(wù)類型。
By calculating the value added to the service provided by the customer, it is obtained from the after-sale service provided. In the fierce price competition in the market, customer service service value cannot be reflected in the price of the product, which makes the product service quality is reduced, on the other hand, causes the enterprise to the customer service center to reduce investment, to ensure the survival and development of enterprise call center, customer service center must be able to show the type of service directly to realize the value of service.
濟(jì)南呼叫中心系統(tǒng)作為企業(yè)客戶關(guān)系管理系統(tǒng)中的樞紐和執(zhí)行者，在對(duì)改善企業(yè)的客戶關(guān)系中處于主導(dǎo)地位。提升呼叫中心在客戶關(guān)系管理系統(tǒng)中的地位需要做好以下幾方面的工作：
Ji'nan call center system, as the hub and executor of the enterprise customer relationship management system, plays a leading role in improving the customer relationship of the enterprise. In order to improve the status of call center in customer relationship management system, it is necessary to do the following work:
1、加強(qiáng)客戶資料的整理收集工作，建立完整、及時(shí)更新的客戶信息數(shù)據(jù)庫(kù)；
1, strengthen the collection and collection of customer information, establish a complete, timely update customer information database;
2、做好客戶行為分析工作，為企業(yè)的經(jīng)營(yíng)活動(dòng)提供信息支持；
2, do a good job of customer behavior analysis, to provide information support for business activities;
3、利用客戶數(shù)據(jù)庫(kù)做好客戶個(gè)性化服務(wù)工作；
3, use customer database to do personalized customer service work;
4、濟(jì)南呼叫中心系統(tǒng)利用客戶數(shù)據(jù)庫(kù)，對(duì)企業(yè)的研發(fā)部門(mén)、服務(wù)部門(mén)提供支持。
4, Ji'nan call center system using customer database, the enterprise R & D department, service department to provide support.
如有需要，歡迎新老客戶前來(lái)選購(gòu)！我們本著質(zhì)優(yōu)價(jià)廉的宗旨來(lái)為您提供產(chǎn)品和服務(wù)。真誠(chéng)期待與您合作！
If necessary, welcome new and old customers to come to buy! We are in line with the purpose of quality and cheap to provide you with products and services. Sincerely look forward to working with you!
