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售后客戶服務(wù)在客戶管理系統(tǒng)中如何管理
作者：admin 來源：本站 發(fā)布時(shí)間：2017-09-15 15:07:03
客戶管理系統(tǒng)是企業(yè)維護(hù)客戶的重要環(huán)節(jié)之一，完善的售后客戶服務(wù)，才能和客戶建立持續(xù)的商務(wù)關(guān)系，真正做到客戶和企業(yè)雙贏的結(jié)果。
Customer management system is an important part of enterprise customer maintenance, perfect after-sales customer service, in order to establish a sustainable business relationship with customers, and truly achieve win-win results of customers and enterprises.
然而往往有很多企業(yè)只注重產(chǎn)品如何能銷售出去，卻忽略了產(chǎn)品的售后客戶服務(wù)的重要性。要知道，維護(hù)好一個(gè)現(xiàn)有的客戶的成本遠(yuǎn)遠(yuǎn)比開發(fā)一個(gè)新客戶的成本低。并且售后客戶服務(wù)決定著客戶二次選擇產(chǎn)品的可能性。如果一個(gè)產(chǎn)品的售后客戶服務(wù)不好，客戶將不會(huì)再次選擇這個(gè)產(chǎn)品，甚對(duì)這個(gè)產(chǎn)品的企業(yè)也產(chǎn)生了不好的印象，這無疑會(huì)讓企業(yè)遭受不必要的損失。
However, many enterprises only focus on how products can be sold, but ignore the importance of customer service after the sale of products. The cost of maintaining an existing customer is far lower than the cost of developing a new customer, you know. And after-sales customer service determines the possibility of the customer's two choice of products. If a product's after-sales customer service is not good, customers will not choose this product again, and even the product of the enterprise also produced a bad impression, which will undoubtedly cause enterprises to suffer unnecessary losses.
CRM客戶管理系統(tǒng)作為以客戶管理為核心的CRM系統(tǒng)，可以管理客戶從售前-售中-售后的全部的信息和整個(gè)流程的管控，因此，企業(yè)可以通過CRM客戶管理系統(tǒng)更好的進(jìn)行售后客戶服務(wù)管理。當(dāng)客戶需要售后客戶服務(wù)時(shí)，濟(jì)南客戶管理系統(tǒng)售后人員可以在該客戶的服務(wù)合同下新增一個(gè)故障單，故障單除了可以記錄需要服務(wù)的詳細(xì)信息外，還可以添加相關(guān)的圖片和方案，售后人員可以根據(jù)故障單給客戶提供服務(wù)。故障單下面的故障單歷史可以記錄每次故障單的變更，讓售后人員可以更好的了解服務(wù)的跟進(jìn)情況，及時(shí)給客戶提供更好的服務(wù)。
CRM customer management system as the CRM system to the customer management as the core, can manage the customer from the pre - sale - all customer service information and the whole process control, therefore, the enterprise can through the CRM customer management system for better customer service customer service management. When the customer needs to customer service customer service, customer service personnel Ji'nan customer management system in the customer service contract under a new single fault, fault of single in addition to record the detailed information in need of services, can also add pictures and related solutions, customer service personnel can provide service to customers according to the single fault. The single history of the failure list below can record the change of each failure list, so that the after-sale personnel can better understand the service follow-up situation and provide better service to the customers in time.
您如果對(duì)我們的產(chǎn)品感興趣或者有任何的疑問，您可以直接給我們留言或直接與我們聯(lián)絡(luò)，我們將在收到您的信息后，會(huì)時(shí)間及時(shí)與您聯(lián)絡(luò)。
If you are interested in our products or have any questions, you can either leave us a message or contact us directly. We will contact you in the first time after receiving your information.
Customer management system is an important part of enterprise customer maintenance, perfect after-sales customer service, in order to establish a sustainable business relationship with customers, and truly achieve win-win results of customers and enterprises.
然而往往有很多企業(yè)只注重產(chǎn)品如何能銷售出去，卻忽略了產(chǎn)品的售后客戶服務(wù)的重要性。要知道，維護(hù)好一個(gè)現(xiàn)有的客戶的成本遠(yuǎn)遠(yuǎn)比開發(fā)一個(gè)新客戶的成本低。并且售后客戶服務(wù)決定著客戶二次選擇產(chǎn)品的可能性。如果一個(gè)產(chǎn)品的售后客戶服務(wù)不好，客戶將不會(huì)再次選擇這個(gè)產(chǎn)品，甚對(duì)這個(gè)產(chǎn)品的企業(yè)也產(chǎn)生了不好的印象，這無疑會(huì)讓企業(yè)遭受不必要的損失。
However, many enterprises only focus on how products can be sold, but ignore the importance of customer service after the sale of products. The cost of maintaining an existing customer is far lower than the cost of developing a new customer, you know. And after-sales customer service determines the possibility of the customer's two choice of products. If a product's after-sales customer service is not good, customers will not choose this product again, and even the product of the enterprise also produced a bad impression, which will undoubtedly cause enterprises to suffer unnecessary losses.
CRM客戶管理系統(tǒng)作為以客戶管理為核心的CRM系統(tǒng)，可以管理客戶從售前-售中-售后的全部的信息和整個(gè)流程的管控，因此，企業(yè)可以通過CRM客戶管理系統(tǒng)更好的進(jìn)行售后客戶服務(wù)管理。當(dāng)客戶需要售后客戶服務(wù)時(shí)，濟(jì)南客戶管理系統(tǒng)售后人員可以在該客戶的服務(wù)合同下新增一個(gè)故障單，故障單除了可以記錄需要服務(wù)的詳細(xì)信息外，還可以添加相關(guān)的圖片和方案，售后人員可以根據(jù)故障單給客戶提供服務(wù)。故障單下面的故障單歷史可以記錄每次故障單的變更，讓售后人員可以更好的了解服務(wù)的跟進(jìn)情況，及時(shí)給客戶提供更好的服務(wù)。
CRM customer management system as the CRM system to the customer management as the core, can manage the customer from the pre - sale - all customer service information and the whole process control, therefore, the enterprise can through the CRM customer management system for better customer service customer service management. When the customer needs to customer service customer service, customer service personnel Ji'nan customer management system in the customer service contract under a new single fault, fault of single in addition to record the detailed information in need of services, can also add pictures and related solutions, customer service personnel can provide service to customers according to the single fault. The single history of the failure list below can record the change of each failure list, so that the after-sale personnel can better understand the service follow-up situation and provide better service to the customers in time.
您如果對(duì)我們的產(chǎn)品感興趣或者有任何的疑問，您可以直接給我們留言或直接與我們聯(lián)絡(luò)，我們將在收到您的信息后，會(huì)時(shí)間及時(shí)與您聯(lián)絡(luò)。
If you are interested in our products or have any questions, you can either leave us a message or contact us directly. We will contact you in the first time after receiving your information.
