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客戶服務(wù)呼叫中心系統(tǒng)主要特點(diǎn)
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2017-06-26 15:51:44
近年來(lái)，商品競(jìng)爭(zhēng)已轉(zhuǎn)向企業(yè)競(jìng)爭(zhēng)，服務(wù)成為競(jìng)爭(zhēng)的重要手段。隨著電信市場(chǎng)的發(fā)展與擴(kuò)大，以及電話資費(fèi)的調(diào)整；固定電話，移動(dòng)電話及因特網(wǎng)得到了越來(lái)越廣泛的應(yīng)用。
In recent years, commodity competition has turned to brand competition, and service has become an important means of competition. With the development and expansion of telecom market and the adjustment of telephone tariff, fixed telephone, mobile phone and Internet have been used more and more widely.
對(duì)企業(yè)來(lái)說(shuō)，充分利用電信資源，拓寬服務(wù)范圍，滿足客戶需求，為公司帶來(lái)更大的利潤(rùn)，是當(dāng)前的發(fā)展方向。 所以，在當(dāng)今科技發(fā)展的時(shí)代，客戶服務(wù)呼叫中心系統(tǒng)也因此而產(chǎn)生了，在客戶心中塑造一個(gè)服務(wù)周到，工作的良好企業(yè)形象是當(dāng)今企業(yè)追求的目標(biāo)。
For enterprises, it is the current development direction to make full use of Telecom resources, broaden the scope of services, fully meet customer needs and bring greater profits for the company. So, in today's era of science and technology development, customer service call center system has resulted in the minds of customers, create a thoughtful service, good corporate image is the efficient pursuit of business objectives.
客戶服務(wù)呼叫中心的選擇因素：
Customer service call center selection factors:
在呼叫中心系統(tǒng)的選型中，要關(guān)注系統(tǒng)的穩(wěn)定性能。穩(wěn)定性的要求體現(xiàn)在兩個(gè)方面，即不間斷運(yùn)行的要求和性能的要求。很多呼叫中心，都是要求7*24小時(shí)不間斷運(yùn)行的，要求呼叫中心系統(tǒng)的穩(wěn)定性很高，任何一個(gè)功能極大豐富的企業(yè)呼叫中心，只要穩(wěn)定性不夠，都不能讓客戶滿意。
In the selection of call center system, we must pay attention to the stability of the system first. Stability requirements are expressed in two areas: requirements for uninterrupted operation and performance requirements. Many call centers are required 7*24 hours of uninterrupted operation, the stability requirements of call center system is very high, greatly enriched any function call center of enterprise, as long as the lack of stability, can make the customer satisfied.
呼叫中心中很多部分的穩(wěn)定性要求很高，包括以下部分：
The stability of many parts of the call center is very high, including the following:
1、硬件如果發(fā)生故障，電話無(wú)法打進(jìn)呼叫中心；
1, if the hardware fails, the phone can not enter the call center;
2、CTI服務(wù)器如果發(fā)生故障，所有電話相關(guān)的軟件無(wú)法工作；
2, if the CTI server fails, all phone related software can not work;
3、ACD如果發(fā)生故障，所有電話無(wú)法分配到坐席，也就是客戶無(wú)法和坐席通話；
3, ACD, if there is a fault, all the phone can not be assigned to the seat, that is, customers can not speak with the seat;
4、IVR如果發(fā)生故障，所有電話進(jìn)入呼叫中心后，無(wú)法聽(tīng)到自動(dòng)語(yǔ)音，想和坐席通話也不可能；
4, IVR, if there is a fault, all calls into the call center, can not hear the automatic voice, and it is impossible to talk to the seat;
5、錄音服務(wù)器如果發(fā)生故障，所有電話錄音都沒(méi)有了，對(duì)于電話營(yíng)銷的公司，錄音丟失意味著銷售成果的丟失。
5, if the recording server fails, all phone recordings are gone, and for telemarketing companies, recording loss means loss of sales results.
本文由濟(jì)南呼叫中心系統(tǒng)友情奉獻(xiàn),更多有關(guān)的知識(shí)請(qǐng)點(diǎn)擊:http://yourdoc.cn我們將用的技術(shù)，真誠(chéng)的態(tài)度,為您提供為的服務(wù)。更多有關(guān)的知識(shí)我們將會(huì)陸續(xù)向大家奉獻(xiàn)，敬請(qǐng)期待！
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://yourdoc.cn, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. More knowledge, we will continue to dedicate to you, please look forward to!
In recent years, commodity competition has turned to brand competition, and service has become an important means of competition. With the development and expansion of telecom market and the adjustment of telephone tariff, fixed telephone, mobile phone and Internet have been used more and more widely.
對(duì)企業(yè)來(lái)說(shuō)，充分利用電信資源，拓寬服務(wù)范圍，滿足客戶需求，為公司帶來(lái)更大的利潤(rùn)，是當(dāng)前的發(fā)展方向。 所以，在當(dāng)今科技發(fā)展的時(shí)代，客戶服務(wù)呼叫中心系統(tǒng)也因此而產(chǎn)生了，在客戶心中塑造一個(gè)服務(wù)周到，工作的良好企業(yè)形象是當(dāng)今企業(yè)追求的目標(biāo)。
For enterprises, it is the current development direction to make full use of Telecom resources, broaden the scope of services, fully meet customer needs and bring greater profits for the company. So, in today's era of science and technology development, customer service call center system has resulted in the minds of customers, create a thoughtful service, good corporate image is the efficient pursuit of business objectives.
客戶服務(wù)呼叫中心的選擇因素：
Customer service call center selection factors:
在呼叫中心系統(tǒng)的選型中，要關(guān)注系統(tǒng)的穩(wěn)定性能。穩(wěn)定性的要求體現(xiàn)在兩個(gè)方面，即不間斷運(yùn)行的要求和性能的要求。很多呼叫中心，都是要求7*24小時(shí)不間斷運(yùn)行的，要求呼叫中心系統(tǒng)的穩(wěn)定性很高，任何一個(gè)功能極大豐富的企業(yè)呼叫中心，只要穩(wěn)定性不夠，都不能讓客戶滿意。
In the selection of call center system, we must pay attention to the stability of the system first. Stability requirements are expressed in two areas: requirements for uninterrupted operation and performance requirements. Many call centers are required 7*24 hours of uninterrupted operation, the stability requirements of call center system is very high, greatly enriched any function call center of enterprise, as long as the lack of stability, can make the customer satisfied.
呼叫中心中很多部分的穩(wěn)定性要求很高，包括以下部分：
The stability of many parts of the call center is very high, including the following:
1、硬件如果發(fā)生故障，電話無(wú)法打進(jìn)呼叫中心；
1, if the hardware fails, the phone can not enter the call center;
2、CTI服務(wù)器如果發(fā)生故障，所有電話相關(guān)的軟件無(wú)法工作；
2, if the CTI server fails, all phone related software can not work;
3、ACD如果發(fā)生故障，所有電話無(wú)法分配到坐席，也就是客戶無(wú)法和坐席通話；
3, ACD, if there is a fault, all the phone can not be assigned to the seat, that is, customers can not speak with the seat;
4、IVR如果發(fā)生故障，所有電話進(jìn)入呼叫中心后，無(wú)法聽(tīng)到自動(dòng)語(yǔ)音，想和坐席通話也不可能；
4, IVR, if there is a fault, all calls into the call center, can not hear the automatic voice, and it is impossible to talk to the seat;
5、錄音服務(wù)器如果發(fā)生故障，所有電話錄音都沒(méi)有了，對(duì)于電話營(yíng)銷的公司，錄音丟失意味著銷售成果的丟失。
5, if the recording server fails, all phone recordings are gone, and for telemarketing companies, recording loss means loss of sales results.
本文由濟(jì)南呼叫中心系統(tǒng)友情奉獻(xiàn),更多有關(guān)的知識(shí)請(qǐng)點(diǎn)擊:http://yourdoc.cn我們將用的技術(shù)，真誠(chéng)的態(tài)度,為您提供為的服務(wù)。更多有關(guān)的知識(shí)我們將會(huì)陸續(xù)向大家奉獻(xiàn)，敬請(qǐng)期待！
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://yourdoc.cn, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. More knowledge, we will continue to dedicate to you, please look forward to!
