呼叫中心系統(tǒng)對(duì)于電子行業(yè)的作用

E-commerce usually refers to a wide range of business around the world trade activities, the Internet and open network environment, based on Browser / server applications, both buyers and sellers are not met for various business activities, a new business model for consumers online shopping, online transactions and online merchants and electronic payment all kinds of business activities, trading activities, financial activities and related service activities.

電子商務(wù)是利用微電腦技術(shù)和網(wǎng)絡(luò)通訊技術(shù)進(jìn)行的商務(wù)活動(dòng)。各國(guó)政府、學(xué)者、企業(yè)界人士根據(jù)自己所處的地位和對(duì)電子商務(wù)參與的角度和程度的不同，給出了許多不同的定義。但是，電子商務(wù)不等同于商務(wù)電子化。

E-commerce is a business activity using microcomputer technology and network communication technology. Governments, scholars and business people have given many different definitions according to their status and the angle and degree of participation in e-commerce. However, e-commerce is not equivalent to business electronization.

電子商務(wù)是以商務(wù)活動(dòng)為主體，以計(jì)算機(jī)網(wǎng)絡(luò)為基礎(chǔ)，以電子化方式為手段，在法律許可范圍內(nèi)所進(jìn)行的商務(wù)活動(dòng)過程。

E-commerce is a business transaction process based on business activities, based on the computer network and electronically.

濟(jì)南呼叫中心系統(tǒng)已經(jīng)成為電子商務(wù)領(lǐng)域不可或缺的一部分，呼叫中心系統(tǒng)對(duì)于電子商務(wù)的作用主要是處理投訴、語音交互等。對(duì)于團(tuán)購(gòu)網(wǎng)、餐飲點(diǎn)評(píng)網(wǎng)這樣的“網(wǎng)絡(luò)+電話”銷售模式，因?yàn)樾枰M(jìn)行VoIP處理以及系統(tǒng)切換等功能，就需要采用基于IP一體化的呼叫中心系統(tǒng)，才可以應(yīng)對(duì)更大流量，更穩(wěn)定的實(shí)現(xiàn)多種跨平臺(tái)功能。而對(duì)電話營(yíng)銷和服務(wù)有更大需求，特定時(shí)段瞬間流量激增，并且需要與多個(gè)其他系統(tǒng)進(jìn)行對(duì)接的平臺(tái)。

The call center system in Ji'nan has become an indispensable part of the e-commerce field. The role of the call center system for e-commerce is mainly to deal with complaints, voice interaction and so on. For the group purchase network, catering to comment on a net such "network + phone sales model, because of the need for VoIP processing and system switching and other functions, requires the use of call center system based on integration of IP, can deal with more traffic, more stable cross platform to achieve a variety of functions. There is a greater demand for telemarketing and service, a sudden increase in a specific period of time and a platform for docking with many other systems.

我們一直來都爭(zhēng)取為客戶提供更的服務(wù)，有廣大客戶的信任與支持，我們才會(huì)做得更好，走的更遠(yuǎn)，為客戶們送去理想的產(chǎn)品，期待與您攜手共創(chuàng)美好未來！

We have been striving to provide customers with more perfect services, with the trust and support of our customers. We will do better and go farther, send our customers the ideal products, and look forward to working with you to create a better future.